Booking Policy – City Spice (REFERENCE)
Thank you for booking at City Spice, the award-winning Indian restaurant based in Brick Lane, London. Please note this is a reference to our booking policy at City Spice and by booking through City Spice, you agree to the below terms of our booking policy, which we put in to ensure all customers can be accommodated for.
At City Spice, we value our customers and are committed to providing an exceptional dining experience. To ensure that we can accommodate all of our guests and make the most of our limited seating, we have developed a booking policy for groups of 10 or more people.
For any booking of 8 or more people, we may require a holding deposit to secure the reservation. This deposit amount will be communicated at the time of booking and will vary depending on the size of the group and the date and time of the booking. The deposit will be deducted from the final bill at the end of the meal.
Please note that the holding deposit is non-refundable. We understand that unforeseen circumstances may arise, but we cannot refund the deposit, regardless of the holding period, as we will have missed out on taking other bookings for the same time slot.
However, we are happy to move the booking and the booking deposit to another date and time, subject to availability. Please contact us as soon as possible if you need to reschedule your reservation. We will make every effort to accommodate your request, but please note that we may not be able to offer alternative dates during peak periods or at short notice.
We appreciate your understanding of our booking policy and look forward to welcoming you and your guests to City Spice.